Introduction
This Privacy Policy explains how ReportMint collects, uses, stores, and protects personal information when you use our website, software, and related services.
ReportMint is a B2B SaaS product that helps marketers, freelancers, consultants, and small agencies turn marketing metrics, campaign notes, and client updates into polished client-ready reports.
This Privacy Policy is written in plain English to explain what information we collect, why we collect it, and what rights you may have.
1. Who we are
ReportMint is the product name used for the marketing reporting software available at reportmint.prezentar.app.
ReportMint is operated under the Prezentar domain. In this policy, “ReportMint”, “we”, “us”, and “our” refer to the operator of the ReportMint software and website.
ReportMint provides marketing reporting and productivity software. We do not sell physical products, financial products, crypto products, gambling services, adult content, supplements, regulated goods, or “make money” schemes.
2. Information we collect
We collect information you provide directly, information generated through your use of the service, and limited technical information collected automatically.
Account information
When you create an account or use ReportMint, we may collect:
- Your name
- Your email address
- Login credentials or authentication data
- Account settings
- Subscription plan information
- Communications you send to us
Report and client data
ReportMint is used to create client-ready marketing reports. When using the service, you may upload, enter, or generate information such as:
- Client names
- Campaign notes
- Marketing metrics
- CSV files or manually entered performance data
- Report drafts
- Final report content
- Reporting periods
- Goals, recommendations, and next steps
- Notes about paid ads, SEO, social media, email marketing, or analytics performance
You are responsible for ensuring that you have the right to upload or process any client, campaign, or business information you add to ReportMint.
Billing and payment information
ReportMint subscriptions are billed through Paddle, which is expected to act as the Merchant of Record for purchases made through our checkout.
Paddle may collect and process billing, payment, tax, fraud prevention, transaction, invoice, and subscription data according to Paddle’s own terms and privacy policies.
ReportMint does not claim to store full payment card numbers. Full card details and payment processing are handled by Paddle or its payment partners.
We may receive limited billing-related information from Paddle, such as customer name, customer email address, subscription status, plan purchased, transaction status, renewal or cancellation status, limited invoice or order details, and refund or chargeback status where applicable.
Automatically collected information
When you visit our website or use the software, we may collect certain technical and usage information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Features used
- Login times
- Referring pages
- Error logs
- Approximate location based on IP address
- Usage activity within the product
Support messages
If you contact us for help, we may collect your name and email address, the content of your message, attachments or screenshots you provide, details about your account or issue, and follow-up communication history.
3. How we use information
We use personal information to:
- Create and manage user accounts
- Provide access to ReportMint
- Generate, store, and manage reports
- Process subscriptions and account status
- Provide customer support
- Respond to questions and requests
- Improve product features and user experience
- Monitor performance and fix technical issues
- Prevent abuse, fraud, or unauthorized access
- Maintain security
- Send service-related emails
- Send product updates or marketing emails where permitted
- Comply with legal, tax, accounting, and regulatory obligations
We do not sell your report content or client data.
4. Legal bases for processing
Where UK GDPR, GDPR, or similar privacy laws apply, we rely on one or more legal bases to process personal information.
Contract performance
We process information where necessary to provide ReportMint, manage accounts, deliver subscriptions, generate reports, and provide support.
Legitimate interests
We may process information where necessary for our legitimate business interests, including improving the service, preventing fraud or misuse, securing our systems, understanding how users interact with ReportMint, communicating with business users, and managing customer relationships.
We only rely on legitimate interests where those interests are not overridden by your rights and freedoms.
Consent
We may rely on consent for certain activities, such as optional marketing communications or non-essential cookies, where required by law.
Legal compliance
We may process information where necessary to comply with legal obligations, resolve disputes, respond to lawful requests, or maintain business records.
5. How Paddle processes payment information
ReportMint uses Paddle for checkout, subscriptions, billing, payment processing, tax handling, and related transaction support.
Paddle may process information such as buyer details, payment method information, billing address, tax information, fraud prevention data, transaction records, subscription status, invoice and receipt details, and refund and chargeback information.
Paddle acts independently in certain respects when processing payment, billing, tax, fraud prevention, and transaction data. ReportMint does not control all aspects of Paddle’s processing. Customers should review Paddle’s own privacy and buyer terms for details about how Paddle handles payment-related information.
6. Cookies and analytics
ReportMint may use cookies and similar technologies to operate the website, keep users signed in, remember preferences, analyze usage, and improve the service.
Cookies may be used for essential website functionality, authentication and security, product analytics, performance monitoring, error tracking, and marketing attribution where applicable.
You can usually manage cookies through your browser settings. Some cookies are necessary for the website or app to function properly. Where required by law, we will request consent before using non-essential cookies.
7. How we share information
We only share personal information where necessary to provide, operate, secure, or improve ReportMint, or where required by law.
Service providers
We may share information with trusted service providers who help us operate the product, such as hosting providers, database providers, email delivery services, analytics providers, error monitoring tools, customer support tools, and security and fraud prevention providers.
These providers may only process information for the purposes we authorize and must protect it appropriately.
Payment processor and Merchant of Record
We share or receive relevant billing and account information with Paddle where needed to process subscriptions, payments, taxes, refunds, chargebacks, invoices, and related buyer support.
Legal compliance
We may disclose information if required to comply with law, respond to lawful requests, protect our legal rights, prevent fraud, abuse, or security threats, enforce our Terms of Service, or protect users, customers, or the public.
Business transfers
If ReportMint is involved in a merger, acquisition, reorganization, asset sale, or similar business transaction, user information may be transferred as part of that transaction. We will take reasonable steps to ensure continued protection of personal information.
8. Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on whether your account is active, whether we need the data to provide the service, legal, tax, accounting, or billing requirements, security and fraud prevention needs, dispute resolution requirements, and backup and disaster recovery processes.
Report and client data may remain in your account while your subscription is active. If you cancel or request deletion, we may delete or anonymize data after a reasonable period, unless we need to keep certain information for legal, billing, fraud prevention, or legitimate business reasons.
9. Data security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include secure hosting, access controls, encryption where appropriate, authentication protections, monitoring and logging, limited internal access, and backup and recovery processes.
No online service can guarantee complete security. You are responsible for keeping your login details safe and notifying us if you believe your account has been compromised.
10. International transfers
ReportMint, Paddle, and our service providers may process information in countries other than your own.
Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms.
11. Your privacy rights
Depending on your location, you may have rights over your personal information. These may include the right to access personal information we hold about you, request correction of inaccurate information, request deletion of certain information, object to certain processing, request restriction of processing, request data portability, withdraw consent where processing is based on consent, and complain to a data protection authority.
If you are in the UK or European Economic Area, these rights may apply under UK GDPR or GDPR.
To make a privacy request, contact reportmint@prezentar.app. We may need to verify your identity before completing certain requests.
12. California and other privacy rights
If you are located in California or another region with specific privacy laws, you may have additional rights, such as the right to know what personal information is collected, request deletion, correct information, or opt out of certain data sharing.
ReportMint is a small B2B SaaS service and does not sell personal information in the usual meaning of that term. If this changes, we will update this policy.
13. Children’s privacy
ReportMint is intended for business users and is not directed to children.
You must not use ReportMint if you are under 16 years old. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take reasonable steps to delete it.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify users by email, in-app notice, or by updating the effective date on this page. Continued use of ReportMint after changes means the updated policy applies.
15. Contact us
For privacy questions, data requests, or support, contact ReportMint at reportmint@prezentar.app.